Regional Collections Manager
Escazu,
Costa Rica
Escazu,
Costa Rica
¡We are hiring for our client!
Summary
Lead the regional collection’s function and deliver sustainable recovery, portfolio quality, operating efficiency, fair customer outcomes, and strong control execution across the full delinquency lifecycle. The role translates portfolio data into differentiated treatment strategies, builds a high-performing regional team, and responsibly scales the use of AI, automation, and digital channels while ensuring timely human intervention, regulatory compliance, and effective governance.
Responsibilities
- • Lead the regional collections function across the region.
• Develop and optimize collections strategies across the delinquency lifecycle.
• Drive portfolio performance through analytics and data-driven decision-making.
• Standardize operating models, controls, and governance practices.
• Build and develop high-performing collections teams.
• Scale AI, automation, and digital collections capabilities.
• Ensure compliance with regulatory requirements and customer treatment standards.
• Manage third-party vendors, agencies, and recovery partners.
• Lead forecasting, capacity planning, and cost optimization initiatives.
• Collaborate with Risk, Product, Technology, Finance, and Operations teams.
• Deliver executive reporting, insights, and strategic recommendations.
• Ensure operational resilience and business continuity.
Requirements
• At least 8 years of experience in collections, recoveries, credit operations, or portfolio management within financial services, fintech, or consumer lending
• At least 4 years of experience leading collections teams, with a track record of improving recovery performance and operational efficiency
• Strong expertise in collections strategy, portfolio analytics, KPIs, and process optimization
• Experience implementing or optimizing AI-enabled collections, automation, and digital channels
• Experience managing risk, regulatory compliance, and responsible customer treatment in collections operations
• Bachelor’s degree in Industrial Engineering preferred; related fields also considered
• Advanced English proficiency (C1) and willingness to travel regionally
Empower Competencies
- Results Orientation
- Strategic Thinking
- Systems Thinking
- Analytical Thinking
- Leadership
